No problem at all! If our evaluators assess the condition of the item differently, you will receive a new offer from us at the current daily price. Then you have three options:

  1. You like the new offer and accept it. The payment will be made to you as soon as possible!
  2. You want to request more information about the new offer. Simply select "No, I disagree." We can re-evaluate your submission a second time upon request or send you additional photos.
  3. You disagree with the new offer and want to request a return. Click on "No, I disagree" and then decide which of the newly evaluated items you want to have returned. You will then receive all further information on how to process the return shipment.

You have 4 weeks to respond to our new price offer. After 2 weeks, you will receive a reminder email from us. If we do not hear back from you, we will assume that you agree with the new offer.