We usually process your order within a few days of receiving your parcel. To speed up the processing time, the following options are available for some products:

  1. Premium service: With the premium service, we will check your item within 24 hours of receiving your parcel. If we evaluate the item condition differently, we will send you a new price proposal. You can accept this or use the free return service.
  2. ZOXS CHECK App: For some devices, we offer you the option of carrying out a technical check of your item yourself. If your device passes the check through the app, you will receive 24-hour processing (after receipt of the parcel) free of charge. You can find all further information about the ZOXS CHECK here.

You will always receive free 24-hour processing for the following items:

  • New (sealed and shrink-wrapped)
  • Pure media packages with up to 5 items